Shipping & Delivery Policy

Nothing physical ships

FotoLama is software. We do not sell or post any physical item, so there are no shipping charges, no couriers, no tracking numbers and no delivery addresses to give us.

What "delivery" means here

• When a payment succeeds, the plan is applied to your account immediately — in practice within a few seconds of the gateway confirming it.
• You get it at dashboard.fotolama.com and in the FotoLama apps, signed in with the same account. There is nothing to install to receive it and no activation key to enter.
• A receipt is emailed to the address on the account.
• If a bank or gateway confirms a payment late, the plan appears as soon as that confirmation reaches us, and in any case within 24 hours.

If it has not appeared

If money has left your account and the plan is not on it, sign out and back in first — that is usually enough. If it still is not there, write to hello@fotolama.com with the payment reference. We will either activate the plan or refund the payment, under our Refund & Cancellation Policy.

Photographs

Photographs are delivered by the photographer or host who runs the event, over a link or a QR code they share with their guests. They decide when an album opens, who may see it and whether it may be downloaded. How quickly a photograph reaches a phone after that depends on the guest's own connection.

Where we deliver

Anywhere. FotoLama is available worldwide and billed in Indian rupees.

Contact

hello@fotolama.com · see also our contact details and Refund & Cancellation Policy.