Refund & Cancellation Policy

The seven-day window

A request for a refund has to reach us within 7 days of the payment. After 7 days the payment is final and we do not refund it — not in part, not as credit, whatever the plan is and however much of it is left.

We say it first because it is the rule that decides most cases. What follows explains what happens inside those 7 days, and what happens instead of a refund once they have passed.

What you are buying

A FotoLama plan is a subscription to storage and features on your account. It is activated the moment the payment succeeds, and it is used from that moment on — there is nothing to return and nothing to ship back.

Cancelling a plan

• You can cancel at any time from Account Settings › Plan. No email, no phone call, no notice period.
• Cancelling stops the next renewal. It does not end the plan you have already paid for: your account keeps that plan, and everything on it, until the paid period ends.
• Because the period you paid for is served in full, a cancellation does not produce a part refund of it.
• You can undo a cancellation any time before the period ends.

Changing plan mid-period

• Moving up takes effect straight away and is charged the difference between what you have already paid for the period and the larger plan — never the full price again.
• Moving down is scheduled, not immediate. Nothing is charged and nothing is refunded: you keep the plan you paid for until it expires, and the smaller plan starts, at the smaller price, on the renewal date. You can undo it before then.

Inside the 7 days

Write to us within 7 days of the payment and we refund it in full, provided the plan has not been used — that is, no photographs have been uploaded to your account since it was paid for. We check that one thing, and it is the whole test.

A plan that has already stored or delivered photographs has done the job it was bought for, so it is not refunded even inside the 7 days. That applies to a renewal as much as to a first payment.

After the 7 days

No refund. What you can do instead, at any time:

• Cancel, so the plan is not charged again. It takes a moment in Account Settings and there is no notice period.
• Move down to a smaller plan, which starts at the smaller price on your renewal date.
• Download everything before the plan ends. Your photographs are yours and there is no charge to take them with you.

We also do not refund credits or referral rewards at any point. They are account balances that reduce a FotoLama invoice, not money, and they are not redeemable for cash.

A billing mistake is not a refund request

If we charged you for something you did not buy, the 7 days do not come into it — that is our error and we put it right whenever it comes to light:

• A duplicate charge — the same plan billed twice for the same period. Returned in full, and you do not need to ask; we return it as soon as we see it.
• A charge taken after you cancelled. Returned in full.
• A payment that was taken but never activated a plan. We either activate the plan or return the money, whichever you prefer.

These are corrections of our own mistakes. They are not a way to ask for a refund after the 7 days on a plan that was charged correctly and worked.

How to ask for one

Write to hello@fotolama.com from the email address on the account, with the payment reference from your receipt and one line on what happened. We acknowledge every request within 48 hours and give you a decision within 7 working days.

The 7 days run from the date of the payment, not from the date you noticed it. It is the date your request reaches us that counts, so a message sent on day 7 is in time even if we answer on day 9.

How a refund reaches you

• Refunds go back to the card, UPI ID or account the payment came from, through Razorpay. We cannot send a refund anywhere else.
• We release it within 7 working days of approving it. Your bank then takes its own time to post it — usually 5 to 7 working days, sometimes longer for a card.
• GST charged on a refunded invoice is refunded with it.

Before you buy

Because the window is short, try it first. Every plan has a free tier below it, so you can run a real event and see the product work before any money moves. We would much rather you tried it than asked for a refund.

Contact

hello@fotolama.com · see also our contact details, Terms of Use and Delivery Policy.