Contact Us

How to reach a person at FotoLama, who we legally are, and how to escalate something we have not fixed.

Last updated 5 October 2026

Support

Email — hello@fotolama.com. This is the fastest route and the one we answer first.
WhatsApp — +91 92253 49113.
Phone — +91 92253 49113.
In the app — Help Center, under your account menu. It works signed out too, which matters when the problem is that you cannot sign in.

The company behind FotoLama

FotoLama is a product of:

Swaggers Club LLP
E1602, Sattva East Crest, #41 Old Madras Road,
Bandapura, Bengaluru, Karnataka 560049, India
LLPIN ACC-7320
GSTIN 29AFCFS1172E1Z3
hello@fotolama.com · +91 92253 49113

That address is our registered office. It is not a walk-in support desk — please write or call rather than visit.

Grievance Officer and Data Protection contact

If something has gone wrong and ordinary support has not fixed it, you can escalate. One person handles complaints under the Information Technology Rules 2021 and the Consumer Protection (E-Commerce) Rules 2020, and questions about your personal data under the Digital Personal Data Protection Act 2023:

The Grievance Officer, FotoLama
Swaggers Club LLP, E1602, Sattva East Crest, #41 Old Madras Road,
Bandapura, Bengaluru, Karnataka 560049, India
hello@fotolama.com — put Grievance in the subject line so it is routed rather than queued
+91 92253 49113

How quickly we act:

Any complaint — acknowledged within 24 hours and resolved within 15 days.
A complaint about something you bought — the acknowledgement carries a reference number. The e-commerce rules allow 48 hours to acknowledge and one month to resolve; the shorter times above are the ones we work to.
A request about your personal data — answered within 30 days.
A request to take content down — see the next section.

Reporting a photograph

FotoLama stores photographs that other people upload. If an album contains a photograph that is unlawful, infringes your copyright, or shows you and should not be there, tell us and we will act on it — you do not need an account to report one.

Email hello@fotolama.com with the link to the album or photograph, what is wrong with it, and how to reach you.
For a copyright claim, tell us what the work is and confirm you are the owner or are authorised to act for them.
We acknowledge within 24 hours.
A complaint asking us to remove something our Terms of Use say may not be uploaded is acted on within 72 hours.
An intimate image of you — one that shows you undressed or in a sexual act — or an image that impersonates you, including a morphed one, is removed within 24 hours of your complaint.
A parent or guardian can ask us to remove a photograph of their child. We treat that with the same 24-hour urgency.

There are two routes, and you may use either. The photographer or host who runs the event can remove any photograph from it at any time, and asking them is often the quickest way. Or ask us directly, as above.

Your face in someone else's photographs

If matching is switched on for an event, the faces in its photographs are analysed so that guests can be found in them. If you are in those photographs you can ask us to stop your face being matched, or to remove the photograph — whether or not you have a FotoLama account. A parent or guardian can ask for a child. Write to hello@fotolama.com with the link to the event and a way to recognise you in it.

Still not resolved

If you are a consumer in India and we have not sorted it out, you can reach the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

If your complaint is about your personal data and you are not satisfied after using the route above, you may complain to the Data Protection Board of India.